Bevi

Overview

As the UI/UX Design intern (co-op) at Bevi, I worked as a member of the Product Development team to design for touchscreen and web interfaces.

My key responsibilities

‍Conduct a UX research and design project on the key customer-facing beverage dispense experience. This involved 25+ usability test sessions conducted with both internal and external users!
Improve the UI and workflows of an internal portal website used by partner companies and technicians for service planning, tracking, and maintenance.
Collaborate with product managers, the senior UI/UX designer, and other teams like software and sales to figure out how to digitally improve our customer and internal employee experiences.

Type

UI/UX Design
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Tools

Figma, Sketch, Abstract, Zeplin

1 UI/UX Designer (me!)
1 Product Manager
1 Senior UI/UX Designer (manager)

Timeline

July - December 2023

Summary

I, along with the Product Management co-op, led a 6-month long user experience research and design project on the key customer-facing beverage dispense experience.
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This involved a drastic change to the main UI, displayed on 20,000+ installed machines across the world.
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I performed user research, competitive analyses and usability audits, extensive wireframing and design iteration, prototyping, affinity map analyses, and much more.

We traveled to various customer sites in the Boston area and performed 25+ usability test sessions with both internal and external users, gaining direct insights on how effective and intuitive our design changes were (or weren’t)!
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As this project is sensitive with internal data and the UI changes are not released (yet), please contact me directly to gain access to

this page

with my NDA-protected Bevi work and to learn more!

1 UI/UX Designer (me!)
1 Product Manager

Timeline

November - December 2023

Background

In October 2023, a new Stats page was released on all Bevi machines. This included data on that machine’s flavor and enhancement usage, in the form of a bar chart. This gained lots of positive buzz across our users!
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Problem

“What now?”
No call-to-action suggests to the user on what they should do next with that information. The page is also lacking in additional statistics.
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How might we...

Point out to users/office managers what’s globally hot…

So that...

They reach out to their Bevi provider to try out these flavors or enhancements.
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The messaging should help users/office managers get a feel for what flavors or enhancements are popular that they may or may not be installed today. Ideally, presenting something like top globally used flavors and enhancements will encourage users/office managers to try something new! Especially, enhancements, if they haven’t tried them.
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Design Solution

Global Flavor Ranking!
This solution plays into the idea of a flavor competition and ranking to show what all Bevi users have been drinking.
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If a user hasn’t tried one of these flavors before or it is not installed in their machine, its popularity sparks their curiosity, prompting them to reach out to their provider for a taste. This not only drives Bevi’s business growth but also enhances the variety of flavors customers can enjoy.

On the other hand, if the user has tried the flavor before, they feel more connected with the rest of Bevi users and feel in with the crowd — this is an increase in user happiness and satisfaction.
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1 UI/UX Designer (me!)
1 Product Manager

Timeline

July - November 2023

Background

The Usage Report is sent to all Bevi customers on a recurring basis – it includes data on their machine(s)’ usage, top flavors, etc.
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Problem

The Usage Report needed to be revamped, to have:

‍clearer displays of data
actionable insights
better visual appeal
on-brand design & sustainability metrics

‍It should also better follow Bevi design standards.

User Feedback on Old Design

This was feedback we received from an account manager when testing the old design:

Chart at the top of the screen is confusing and hard to read.
Have numbers for: Total Bottles Saved that month and in total for that machine, Total Still bottles (both flavored and non-flavored), Total Sparkling bottles (both flavored and non-flavored)
Keep favorite still and sparkling flavor
Definitely need to include the Still and Sparkling breakdown. She has to take screenshots of the Unit Page when she wants to send along that information and gets asked that question all of the time.
Wants to show partners once how to pull the information from the internal portal and have them do it going forward → shouldn’t be part of her job to pull usage reports.
Specific Use Case: She runs a lot of trials with Bevi machines that generally run for 2 weeks. Would be good to be able to pull a report for the Bevi machines mid-month so that she can pass it along to the trial sites. Helps them make the decision to keep the machine.

Desired Features

Trial Use Case: ability to pull a usage report for any period of time like multiple months, not just monthly. (month view, quarterly view, month over month quarters, the past year)
Reports per machine/account
When on Bevi’s internal service portal, an ability to set up usage report there (download as PDF)
Have the ability to pull a usage report from the portal that’s a usage summary for multiple machine units.

New Design

It was extremely important to make the usage report scannable and easy to quickly understand.

Narrowing down the desired content into 5 main sections of Sustainability, Average Bottles Dispensed, Dispense (Still/Sparkling) Breakdown, Flavor and Enhancement Usage, and All-time Sustainability would help the user easily find what they’re looking for on the report.

This launches in Spring 2024.
See here for documentation on how to understand this report.

Key Design Decisions

Again, don’t be shy to reach out to learn about the other internal-facing work I’ve performed at Bevi!